FAQ

FAQ

Freequently Asked Questions

• Is your work guaranteed?

  All labour carried out by Sydney Prestige Plumbing has a lifetime workmanship guarantee. Our tradesmen are highly skilled and committed to providing quality work on every job to give you peace of mind. All products used are sourced from quality suppliers and reputable retailers in accordance with Australian standards and are covered by the manufacturer’s
  warranty.

• Do you service commercial and industrial plumbing needs?

  Yes! Our licenced plumbers are qualified to attend to any job needs in the commercial and industrial sector within the Sydney metropolitan area (new installations and maintenance).

• How can I prevent blocked drains?

  To prevent blocked drains, ensure that you avoid pouring grease, coffee and food scraps down the sink. Drain strainers are used to catch hair and debris in showers and sinks. Avoid flushing anything other than toilet paper down toilets (please avoid all “flushable” wipes and products!) Regularly flush drains with hot water and a mixture of baking soda and vinegar to break down buildup. Be mindful of tree roots near underground pipes. Routine professional drain cleaning can help prevent major blockages. If you notice slow drainage, address it early to avoid costly repairs.

• How can I tell if I have a hidden water leak?

  To detect a hidden water leak, watch for unexplained high water bills, mold or mildew growth, and musty odors. Water stains, peeling paint, or warped walls and floors can also indicate moisture buildup. Listen for dripping or running water when no taps are in use. Low water pressure and unexpected damp spots on floors or walls may be signs of a leak. You can also check your water meter – turn off all hot and cold water taps on the premises and see if the reading changes after an hour. If you suspect a leak, contact Sydney Prestige Plumbing for professional leak detection to prevent further damage.

• Why is my water pressure low?

  Low water pressure can be caused by several issues, including blocked pipes due to minerals such as calcium, silt buildup, and other infrastructure wear and tear breaks down materials. Plumbing leaks in potable water plumbing pipes/systems can also cause low water pressure in the system. A faulty valve and corroded pipes can also restrict your water flow or by Sydney Water lowering pressure in their mains. If the problem persists, contact Sydney Prestige Plumbing for a professional inspection.

• Do you do emergency call outs?

  Yes, Sydney Prestige Plumbing offers 24/7 emergency plumbing services to address urgent issues promptly. Our vehicles are stocked to suit any emergency that may arise at your home/business, and we assure you that when you have a plumbing emergency, we will get you out of trouble with the least amount of stress possible.
  Don’t hesitate to get in touch with us on 0414 837 679

• How often do I need to service hot water system?

  To ensure your hot water system is running efficiently, it is advised that an annual service and maintenance checkup should be completed. An annual service will help to prevent the wear and tear and aging of your system and allow it to function at its best. We service all gas, electric, solar, instantaneous, storage, and gravity-fed systems. Contact us at 0414 837 679 for your next service.

• Do you fix and service gas appliances?

  Yes! We cover all of the Sydney metropolitan area and are specialised in repairs and servicing and carry all parts and materials for natural gas and LP appliances such as gas room heaters, fake log and coal fireplaces, cooktops, hot water systems, stoves, ovens, barbeques, and commercial kitchens. Sydney Prestige Plumbing is maintenance accredited for all makes and models. We also provide commissioning and testing services for carbon monoxide burning regulations.

• Does gutter guard work?

  Gutter guard/mesh can work by significantly reducing the need for frequent and ongoing gutter cleaning and can prevent large debris from entering and blocking gutters, however, they do not eliminate the need for maintenance completely. Gutter guard/mesh needs to be installed by a professional to ensure that the correct system is used for the type of roof and gutter in question. Please contact Sydney Prestige Plumbing for advice.